Privacy Policy Dewa39

1 Introduction

Dewa39 is an online gaming and betting platform operating under a recognised licence, committed to handling user personal data in a responsible, transparent, and secure manner. This Privacy Policy is designed to ensure you, as a user, fully understand how your information is managed from start to finish.

We understand that your trust is our most valuable asset. That is why dewa39 has built a robust data protection infrastructure — not merely to meet legal requirements, but because we genuinely care about the digital wellbeing of every one of our users in Malaysia.

This policy covers all data processing activities that occur when you register an account, make deposits or withdrawals, use games, contact customer support, or simply browse our platform.

2 Personal Data We Collect

Dewa39 collects your personal data through several methods — directly when you register or interact with the platform, and automatically through standard tracking technologies. Below are the categories of data we collect:

3 How We Use Your Data

Every piece of data we collect has a specific purpose and will not be used for any other purpose without notifying you. The following are the primary ways we use your personal data:

• Account Management – Creates, verifies, and securely maintains your user account.
• Transaction Processing – Processes deposits, withdrawals, and all financial activity within your account.
• Identity Verification (KYC) – Verifies your identity to ensure compliance with anti-money laundering (AML) requirements.
• Platform Security – Detects and prevents fraudulent activity, multi-account usage, and other security threats.
• Customer Support – Provides effective assistance when you contact us via live chat or email.
• Service Improvement – Analyses usage patterns to improve the platform experience and interface.
• Marketing Communications – Sends relevant promotional information and bonuses, subject to your communication preferences.
• Legal Compliance – Fulfils reporting and compliance obligations to the relevant authorities.

We conduct data analysis on an aggregated and anonymised basis for internal research and product improvement purposes. This analysis does not reveal the identity of any individual user.

4 Data Sharing with Third Parties

Dewa39 does not sell your personal data to any third party. However, in the course of operating the platform, there are certain situations where we need to share your data with trusted parties:

• Payment Providers – Transaction details are shared with payment gateways and partner banks to process your deposits and withdrawals.
• Technical Service Providers – Cloud computing infrastructure and hosting services that support our platform operations.
• Game Providers – Game session data required by third-party game software providers to operate games correctly.
• Regulatory Authority – dewa39 will fully comply with any lawful requests from Malaysian legal or regulatory authorities.
• Fraud Prevention Services – Minimal data is shared with third-party fraud detection systems to protect all users on the platform.

5 Data Security

Dewa39 continually invests in cutting-edge cybersecurity infrastructure to ensure your personal and financial data is always protected from both internal and external threats. Our security measures include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Data-at-rest encryption using AES-256 standard for all stored data.
• Two-factor authentication (2FA) is available and strongly encouraged for all user accounts.
• 24/7 security monitoring with an active Intrusion Detection System (IDS).
• Regular security audits conducted by qualified independent cybersecurity firms.
• Strict access controls among staff – only authorized personnel may access users' personal data.
• Regular data backups and a tested disaster recovery plan to ensure continuity of service.

While we take all reasonable steps to protect your data, no security system is entirely foolproof. Users also play an important role in keeping their accounts secure by using strong passwords and not sharing their login credentials.

6 Cookies and Tracking Technologies

Dewa39 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and ensure certain features run smoothly. There are several types of cookies we use:

• Essential Cookies – Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies – Collects information on how you use the platform to help us improve the overall user experience.
• Functional Cookies – Remembers your preferences such as language, display settings, and other options so you don't have to reconfigure them each time.
• Analytics Cookies – Helps us understand aggregated, anonymous usage patterns for product improvement purposes.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the platform. Continued use of the dewa39 platform after a cookie notice is displayed is considered your consent to our use of cookies.

7 User Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a dewa39 user have the following rights regarding your personal data:

8 Data Retention Period

Dewa39 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law. General retention period guidelines are as follows:

• Active Account Data – Retained for as long as your account is active and throughout any account suspension period under investigation.
• Financial Transaction Records – Retained for a minimum of seven years from the transaction date as required by Malaysian financial law.
• KYC Documents – Retained for five years after account closure in accordance with AML requirements.
• Communication Logs – Customer support logs are retained for two years for reference and service quality purposes.
• Cookies & Analytics Data – Anonymous tracking data is retained for no more than 24 months.

Upon expiry of the relevant retention period, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered.

9 Changes to the Privacy Policy

Dewa39 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant operational reasons.

• Any significant changes will be communicated to users via an in-platform notice or their registered email.
• The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy.
• Continued use of the platform after amendments take effect will be considered acceptance of those changes.
• Users who do not agree with the amendments may close their account before the effective date.

We encourage you to review this page regularly to stay informed about how we protect your information. Previous versions of the Privacy Policy are available upon request from our support team for reference.

10 Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the dewa39 data protection team is ready to assist you. You can reach us through the following channels:

• Live Chat – Available 24 hours a day, 7 days a week through the dewa39 platform.
• Support Email – [email protected] (replies within 1–2 business days).
• Customer Support – Our team is Malaysian-speaking and ready to assist with your privacy concerns.

For formal PDPA data rights requests, please include "PDPA Request" in your email subject line along with your full name and registered account number. This will help us review and respond to your request more efficiently.